Privacy Policy

Effective Date: 16 June 2025
Website: www.emotibearsclub.co.uk
Operated by LetzCre8 Ltd | Company No: 15303327

Hug Club Privacy Policy
Effective Date: 16th June 2025
Website: www.emotibearsclub.co.uk
Operated by LetzCre8 Ltd | Company No: 15303327

1. Introduction

This Privacy Policy outlines how LetzCre8 Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you access or use the Hug Club website, which operates under the Emotibears franchise at www.emotibearsclub.co.uk.

LetzCre8 Ltd is a UK-registered company and serves as the parent entity behind creative ventures such as Emotibears. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our services, you agree to the terms of this Privacy Policy.

2. Who We Are

LetzCre8 Ltd
Company Number: 15303327
📧 Email: support@emotibears.co.uk

Emotibears Club is a franchise of LetzCre8 Ltd. More information about our parent company can be found at www.letzcre8.co.uk.

3. What Personal Data We Collect

We collect the following categories of data:

a) Information You Provide

Full name
Email address
Billing address
Username and password
Membership tier selection
Interaction with club content

b) Payment Information

Payment details are processed securely via Stripe.
We do not store any card data on our servers.

c) Automatically Collected Data

IP address
Device/browser type
Pages visited and downloads accessed
Cookies and usage tracking

4. Lawful Bases for Processing

Lawful Basis

Justification

Contractual necessity

To provide membership and content services

Consent

For marketing and analytics where required

Legal obligation

For HMRC and financial record compliance

Legitimate interest

To enhance user experience and site security

5. How We Use Your Data

We use your data to:

Manage your Hug Club membership account
Deliver digital content and email notifications
Process secure payments via Stripe
Provide customer support
Improve the website and future offerings
Send promotional content (only if you opt in)

You can manage your consent preferences via your account dashboard or by emailing us.

6. Third-Party Processors and Data Sharing

We do not sell your data. We may share data only with the following GDPR-compliant providers:

Stripe (payment processing)
WordPress / WooCommerce (membership management)
Regulatory authorities (if legally required)

7. Cookies and Tracking

We use cookies for:

Website functionality
Usage analytics
Remembering preferences

You will be prompted to manage your cookie settings on first visit. You may also opt out via browser settings, though this may affect some site functions.

8. Children’s Data

We do not knowingly collect data from children under 18 without verified parental consent. If you believe a child has submitted data in error, please contact us for immediate deletion.

Parents or guardians who purchase content for their children remain responsible for their child’s interaction with the site.

9. Data Retention

Data Type Retention Period

Account data 12 months after last login/cancellation

Payment records 6 years (for financial compliance)

Download logs 12 months

Support emails 12–24 months

You may request deletion of your data at any time.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object or restrict processing
Withdraw marketing consent
Request data portability

To exercise these rights, email us at support@emotibearsclub.co.uk. You may also contact the Information Commissioner’s Office (ICO) at: https://ico.org.uk

11. Security Measures

We take your privacy seriously. Our security includes:

SSL encryption across the site
Secure password hashing
Regular server and plugin updates
Malware/firewall protection
Limited admin access to sensitive data

Despite best practices, no system is completely secure. We encourage you to protect your own systems and data.

12. Accessibility

We are committed to making our website accessible to all. Please report accessibility issues to support@emotibears.co.uk so we can address them promptly.

13. External Links

Our site may link to external sites such as LetzCre8, Inktellect, or related services. We are not responsible for their content or privacy practices. Please review third-party privacy policies separately.

14. International Data Transfers

Some data may be processed or stored outside the UK (e.g., Stripe servers). We ensure that data transfers comply with UK adequacy regulations, Standard Contractual Clauses (SCCs), or Binding Corporate Rules as required.

15. Disputes and Complaints

Please contact us directly with any concerns. If unresolved, you may escalate to the Information Commissioner’s Office (ICO) or a relevant UK ombudsman.

16. Updates to this Policy

We may update this policy to reflect changes in law or our practices. You will be notified of any material changes via email or site notification.

Last updated: 16th June 2025

17. Contact Us

LetzCre8 Ltd
www.letzcre8.co.uk

📧 Email: support@emotibears.co.uk