Privacy Policy

Effective Date: June 2025
Website: https://emotibearsclub.co.uk
Operated by LetzCre8 Ltd | Company No: 15303327

1. Introduction

This Privacy Policy outlines how LetzCre8 Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you access or use the Hugclub website, which operates under the Emotibears franchise at https://emotibearsclub.co.uk.

LetzCre8 Ltd is a UK-registered company and serves as the parent entity behind creative ventures such as Emotibears. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing our services, you agree to the terms of this Privacy Policy.

2. Who We Are

LetzCre8 Ltd
Company Number: 15303327
📧 Email: support@emotibears.co.uk

Emotibears Club is a franchise of LetzCre8 Ltd. More information about our parent company can be found at https://letzcre8.co.uk.

3. What Personal Data We Collect

We collect the following categories of data:

a) Information You Provide

• Full name
• Email address
• Billing address
• Username and password
• Membership tier selection
• Interaction with club content

b) Payment Information

• Payment details are processed securely via Stripe.
• We do not store any card data on our servers.

c) Automatically Collected Data

• IP address
• Device/browser type
• Pages visited and downloads accessed
• Cookies and usage tracking

4. Lawful Bases for Processing

Lawful Basis

Justification

Contractual necessity

To provide membership and content services

Consent

For marketing and analytics where required

Legal obligation

For HMRC and financial record compliance

Legitimate interest

To enhance user experience and site security

5. How We Use Your Data

We use your data to:

• Manage your Hugclub membership account
• Deliver digital content and email notifications
• Process secure payments via Stripe
• Provide customer support
• Improve the website and future offerings
• Send promotional content (only if you opt in)

You can manage your consent preferences via your account dashboard or by emailing us.

6. Third-Party Processors and Data Sharing

We do not sell your data. We may share data only with the following GDPR-compliant providers:

• Stripe (payment processing)
• WordPress / WooCommerce (membership management)
• Regulatory authorities (if legally required)

7. Cookies and Tracking

We use cookies for:

• Website functionality
• Usage analytics
• Remembering preferences

You will be prompted to manage your cookie settings on first visit. You may also opt out via browser settings, though this may affect some site functions.

8. Children’s Data

We do not knowingly collect data from children under 13 without verified parental consent. If you believe a child has submitted data in error, please contact us for immediate deletion.

9. Data Retention

Data Type

Retention Period

Account data

12 months after last login/cancellation

Payment records

6 years (for financial compliance)

Download logs

12 months

Support emails

12–24 months

You may request deletion of your data at any time.

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object or restrict processing
• Withdraw marketing consent
• Request data portability

To exercise these rights, email us at support@emotibears.co.uk. You may also contact the ICO at: https://ico.org.uk

11. Security Measures

We take your privacy seriously. Our security includes:

• SSL encryption across the site
• Secure password hashing
• Regular server and plugin updates
• Malware/firewall protection
• Limited admin access to sensitive data

Despite best practices, no system is completely secure. We encourage good digital hygiene on your part.

12. Accessibility

We are committed to making our website accessible to all. Please report accessibility issues to support@emotibears.co.uk so we can address them.

13. External Links

Our site may link to external sites such as LetzCre8, Inktellect, or related services. We are not responsible for their content or privacy practices. Please review third-party privacy policies separately.

14. International Data Transfers

Some data may be processed or stored outside the UK (e.g., Stripe servers). We ensure that data transfers comply with UK adequacy regulations, SCCs, or Binding Corporate Rules as required.

15. Disputes and Complaints

Please contact us directly with any concerns. If unresolved, you may escalate to the Information Commissioner’s Office (ICO) or a relevant UK ombudsman.

16. Updates to this Policy

We may update this policy to reflect changes in law or our practices. You’ll be notified of any material changes via email or site notification.

Last updated: June 2025

17. Contact Us

LetzCre8 Ltd
📧 Email: support@emotibears.co.uk